Your order will be processed and shipped within 1-2 business days. Anticipate delivery within 5-12 business days from the purchase date, keeping in mind that shipping times can vary based on your location and product availability.

Shipping is absolutely free with no minimum purchase required! We're excited to offer this as a gesture of our appreciation for our valued customers. Enjoy the convenience and savings on every order!

Once you have placed your order, we'll promptly email you your tracking information. This allows you to easily monitor your order's progress as it makes its way to your doorstep. You can also track your order by going to the home main menu and simply clicking the "Track Your Order" page. Please note that the tracking information will become active once your order is with the carrier.

Following shipment of your order, we recognize that circumstances may require an adjustment to your delivery details. However, we cannot modify the provided address directly at this time. For assistance, we recommend contacting the shipping carrier with your tracking number. They will assist in ensuring a smooth delivery process, accommodating any necessary changes.

Ordered something that isn't quite right? Not a problem!

Our return policy extends for 30 days from the date you receive your item. To qualify for a return, the item must be in its original condition, unworn or unused, with tags attached, and in its original packaging. You must also have the receipt or proof of purchase.

To initiate a return, please contact us at support@homessentials.com.co. If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.

For any further questions regarding returns, feel free to reach out to us at support@homessentials.com.co.

Or view our complete return policy

Return & Refund Policy

To start a return, contact us at support@homessentials.com.co If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

For any additional return questions, feel free to contact us at support@homessentials.com.co

After your return has been approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@homessentials.com.co.

If you receive a damaged or incorrect item, contact us at support@homessentials.com.co immediately with your order number, a description of the issue, and photos, and we’ll promptly provide a resolution.

After placing your order, you will receive a confirmation email with your order details. If you don't see it in your inbox, please check your spam or junk folder. If you still can’t find it, contact us for assistance.

To apply a discount code to your order, enter the code in the "Discount Code" field at checkout and click "Apply" to see the savings before completing your purchase.

We accept major credit cards, PayPal, Apple Pay, Google Pay, and other popular payment methods for your convenience.

You can easily reach the Home Essentials Support Team by emailing us at support@homessentials.com.co We're excited to assist you and are here to help with any questions or concerns you may have! Feel free to reach out, and we'll get back to you as quickly as possible.